Last Updated: October 2025
Thank you for choosing mypiercingpillow.com. We value every order and work hard to make sure your items reach you quickly, safely, and in perfect condition.
1. Order Processing
Each order is carefully prepared before shipment. Our fulfillment team inspects, packs, and ships your products within 3–5 business days after purchase.
During peak seasons or holidays, processing times may take slightly longer, but we always do our best to ship as soon as possible.
2. Estimated Delivery Time
We proudly offer worldwide shipping. Delivery times depend on your location and local customs procedures:
- Standard Shipping: Estimated delivery within 10–20 business days after dispatch.
- International Orders: Delivery time may vary depending on the destination country and postal service efficiency.
Please note that weekends, holidays, or customs inspections can occasionally extend delivery times.
3. Shipping Confirmation and Tracking
Once your order is shipped, you will receive a Shipping Confirmation by email or text message that includes your tracking number.
You can monitor your parcel’s progress directly through the carrier’s website.
When your package is close to delivery, a Delivery Notification will be sent to update you on its expected arrival.
4. Delivery Updates and Confirmation
After your order is delivered, you’ll receive a Delivery Confirmation message.
If you don’t see this email in your inbox, please check your Spam or Junk folders.
If you still can’t find the notification, contact our support team with your order number, first name, and last name, and we’ll provide the latest status update.
5. Shipping Issues or Delays
If your package is delayed, damaged, or lost in transit, please reach out to us promptly. We’ll coordinate with the carrier to locate or replace your order whenever possible.
6. Customer Support
For any shipping-related questions, changes to your delivery address, or special handling requests, our customer care team is available:
🕒 Monday – Friday: 10:00 a.m. – 5:00 p.m. (Eastern Time)
📧 Email: contact@mypiercingpillow.com
We’re always happy to help ensure your order reaches you safely and on time.